Waste separation and prevention
- No use of plastic with regard to guests (refillable toiletries and key cards being an exception)
SERVUS ZUKUNFT!
is the VERKEHRSBUERO HOSPITALITY’s sustainability program in order to operate in a more environmentally friendly and sustainable way.
All our brands are part of this program: Austria Trend Hotels, BASSENA, Radisson Blu (Hotel Altstadt), Radisson Individuals (Hotel Schillerpark Linz, Hotel Rathauspark Wien), Hotel Astoria Wien, Palais Events (Palais Ferstel, Palais Daun-Kinsky & Wiener Börsensäle), Café Central, Camping Wien (West & Neue Donau) and the Palace Hostel Wien.
In these 11 fields of action, SERVUS ZUKUNFT! proactively identifies and shows measures of sustainability.
1
2
3
4
5
6
7
8
9
10
11
1
Energy consumption
One of the most effective ways of cutting CO2 is by reducing energy consumption (electricity consumption etc.). We are implementing measures to become energy-efficient.
✓ Energy-saving measures with roll-out support from Technical Services
✓ Conversion to LED
2
Amenities
Our businesses combine many products under their roofs. We are implementing measures to shift the focus onto low CO2 and certified products.
✓ Soap and shower gel in refillable bulk packs
✓ Energy-saving electrical appliances
3
Biodiversity
In addition to our guests, we also look after small living organisms and the biodiversity which is essential to our ecosystem.
✓ Flower meadows
✓ Bee colonies
4
Mobility
Another effective way of getting closer to climate neutrality is by focusing on mobility. This is why the majority of our employees already use public transport and we reward our guests for travelling to the hotel in an environmentally-friendly way.
✓ Majority of employees travel to work on public transport/by bike
✓ GO GREEN package as an incentive for an environmentally-friendly journey to all hotels
5
F&B
Simply with conscious nutrition, every individual – and we as a group – can achieve a great deal to ensure our future.
✓ We are tackling food waste – Too Good To Go initiative
✓ Vegan and vegetarian food available (breakfast, a la carte, seminar catering)
6
Recycling economy
The conscious use of our resources can have a big impact. Remember the three Rs:
reduce –> reuse –> recycle
✓ Waste separation & waste separation facilities for guests
✓ Reusable containers wherever possible
7
Water consumption
Water is one of the most precious resources on our planet. We are implementing measures to reduce consumption.
✓ Fittings with sensors and/or water-saving mechanisms
✓ Water-saving showerheads/taps
8
Cleaning
Cleanliness and hygiene are important. Nevertheless, we are making sure that we look after our environment in the field of cleaning.
✓ Cleaning products with the Austrian Ecolabel
✓ Only changing towels when requested by guests by leaving them on the floor!
9
Heating and cooling
A pleasant atmosphere can also be created by heating and cooling. This is another area which can have a big impact and reduce our energy consumption.
✓ Use of district cooling where possible (within the limits of conversion measures)
✓ Regulating temperature settings in the rooms: No cooler than 23°C in the summer and no warmer than 20°C in the winter
10
Social issues & further training
We are continually undertaking further training to keep us well-educated and up-to-date with regard to current issues.
✓ Training folder
✓ Training plan in accordance with the Austrian Ecolabel
11
Certificates
Certificates are important to us in order to ensure environmental quality standards. Furthermore, it is of utmost significance that we always implement these criteria in our everyday work.
✓ Austrian Ecolabel with roll-out plan across entire portfolio by 2025
✓ Building certifications: Energy Performance Certificate, ONORM 1301 (approx. 50% of the portfolio)
SERVUS ZUKUNFT!
is the VERKEHRSBUERO HOSPITALITY’s sustainability program in order to operate in a more environmentally friendly and sustainable way.
All our brands are part of this program: Austria Trend Hotels, BASSENA, Radisson Blu (Hotel Altstadt), Radisson Individuals (Hotel Schillerpark Linz, Hotel Rathauspark Wien), Hotel Astoria Wien, Palais Events (Palais Ferstel, Palais Daun-Kinsky & Wiener Börsensäle), Café Central, Camping Wien (West & Neue Donau) and the Palace Hostel Wien.
In these 11 fields of action, SERVUS ZUKUNFT! proactively identifies and shows measures of sustainability.
1 Energy consumption
One of the most effective ways of cutting CO2 is by reducing energy consumption (electricity consumption etc.). We are implementing measures to become energy-efficient.
✓ Energy-saving measures
with roll-out support from
Technical Services
✓ Conversion to LED
2 Amenities
Our businesses combine many products under their roofs. We are implementing measures to shift the focus onto low CO2 and certified products.
✓ Soap and shower gel in refillable
bulk packs
✓ Energy-saving electrical appliances
3 Biodiversity
In addition to our guests, we also look after small living organisms and the biodiversity which is essential to our ecosystem.
✓ Flower meadows
✓ Bee colonies
4 Mobility
Another effective way of getting closer to climate neutrality is by focusing on mobility. This is why the majority of our employees already use public transport and we reward our guests for travelling to the hotel in an environmentally-friendly way.
✓ Majority of employees travel to work on public transport/by bike
✓ GO GREEN package as an incentive for an environmentally-friendly journey to all hotels
5 F&B
Simply with conscious nutrition, every individual – and we as a group – can achieve a great deal to ensure our future.
✓ We are tackling food waste – Too Good To Go initiative
✓ Vegan and vegetarian food available (breakfast, a la carte, seminar catering)
6 Recycling economy
The conscious use of our resources can have a big impact. Remember the three Rs:
reduce –> reuse –> recycle
✓ Waste separation & waste separation facilities for guests
✓ Reusable containers wherever
possible
7 Water consumption
Water is one of the most precious resources on our planet. We are implementing measures to reduce consumption.
✓ Fittings with sensors and/or water-saving mechanisms
✓ Water-saving showerheads/taps
8 Cleaning
Cleanliness and hygiene are important. Nevertheless, we are making sure that we look after our environment in the field of cleaning.
✓ Cleaning products with the Austrian Ecolabel
✓ Only changing towels when requested by guests by leaving them on the floor!
9 Heating and cooling
A pleasant atmosphere can also be created by heating and cooling. This is another area in which can have a big impact and reduce our energy consumption.
✓ Use of district cooling where possible (within the limits of conversion measures)
✓ Regulating temperature settings in the rooms: No cooler than 23°C in the summer and no warmer than 20°C in the winter
10 Social issues & further training
We are continually undertaking further training to keep us well-educated and up-to-date with regard to current issues.
✓ Training folder
✓ Training plan in accordance with the Austrian Ecolabel
11 Certificates
Certificates are important to us in order to ensure environmental quality standards. Furthermore, it is of utmost significance that we always implement these criteria in our everyday work.
✓ Austrian Ecolabel with roll-out plan across entire portfolio by 2025
✓ Building certifications: Energy Performance Certificate, ONORM 1301 (approx. 50% of the portfolio)
SERVUS ZUKUNFT! Objectives
Our goals remind us of what we already have achieved and what we still want to achieve.
SERVUS ZUKUNFT! Objectives
Our goals remind us of what we already have achieved and what we still want to achieve.
Waste separation and prevention
• No use of plastic with regard to guests (refillable toiletries and key cards being an exception)
Energy conservation
• In terms of renovations and new construction projects: consideration of energy-efficient construction methods, use of sustainable construction materials and consumables
• 100% green electricity at all locations
Cleaning
• Guests have the opportunity to forgo daily room cleaning and therefore save resources.
Water conservation
• Use of water-saving fittings
Food & drink
• At least 30% of meals offered are vegetarian and/or vegan
• 80% of food is seasonal and from local suppliers (max. 100km)
• Reduction of FOOD WASTE by way of conscious buffet design, use of homemade, homegrown food and cooperation with Too Good To Go
• Vegan / vegetarian section on the breakfast buffet in accordance with product standard
• Eco-friendly seminar breaks
• 100% fair-trade tea & coffee
People & culture
• Guests/clients receive information regarding our sustainability program
• Urban gardens (biodiversity/ relaxation/ usability in the kitchen)
• Flexible and family-friendly employment models for our employees (open to different/flexible working time models)
• Diversity & social engagement: internationality, gender equality, employment of people with disabilities
Mobility – for guests and the team
• Offering incentives for travelling to the hotel with public transport
• At least 2 charging points for electric vehicles (under construction)
• Provision of secure bicycle parking spaces
• Expansion of the corporate fleet to include electric vehicles
• Support for sustainable mobility solutions for our employees
Sustainability VISION for SERVUS ZUKUNFT!
- We look after our guests in such a way that they and future generations want to and are able to keep coming back to this place at any time.
- We design and maintain our environment in such a way that our employees enjoy working here.
- All our processes and actions are geared towards the respectful use of limited resources.
Sustainability VISION for SERVUS ZUKUNFT!
- We look after our guests in such a way that they and future generations want to and are able to keep coming back to this place at any time.
- We design and maintain our environment in such a way that our employees enjoy working here.
- All our processes and actions are geared towards the respectful use of limited resources.
SERVUS ZUKUNFT! Mission
As passionate hosts we create special moments for our guests who wish to stay the night, hold meetings and enjoy themselves responsibly.
We live for…
• Special moments for our guests and for us as a team!
What sets us apart…
• Decades of experience as hosts
• International network & continuous interaction
• Enthusiasm and perseverance
• Focus on further development and good training
• Cohesion and crisis resistance
We offer our guests…
• A harmonious atmosphere with high quality, regional cuisine
• Stories and background information about our Austrian suppliers
Our contribution to the planet…
• We focus on regional, seasonal products which cut down on CO2
• We promote environmentally friendly transportation options for our guests & employees
SERVUS ZUKUNFT! Values
Our values form the basis for our everyday decisions.
Simplicity
• We set our standards high in order to make the experience of our guests and teams as uncomplicated as possible. With us it is easy to stay the night, to enjoy yourself, to hold a meeting and to celebrate in a sustainable way.
• This is reflected in what we offer, in our service and in our communication.
Credibility & passion
• SERVUS ZUKUNFT! is intended to support us in our decision-making. Not only major, but also smaller, everyday decisions are made with regard to our SERVUS ZUKUNFT! sustainability program.
Determination & perseverance
• Sustainable projects are tackled together as a team, with determination, a plan and a goal. Once measures have been set in motion, we check whether there is room for improvement and adapt the next run accordingly.
Openness
• For us, sustainability means being open to new ideas. We embrace and test new ideas in a smaller environment before redesigning and optimizing work processes.
Courage & attentiveness
• Courage means having a positive outlook on change, even if there may be some uncertainties beforehand.
• Mindfulness in dealing with our economic and personal resources, our guests and our planet guide us in our actions.
SERVUS ZUKUNFT! Values
Our values form the basis for our everyday decisions.
Simplicity
• We set our standards high in order to make the experience of our guests and teams as uncomplicated as possible. With us it is easy to stay the night, to enjoy yourself, to hold a meeting and to celebrate in a sustainable way.
• This is reflected in what we offer, in our service and in our communication.
Credibility & passion
• SERVUS ZUKUNFT! is intended to support us in our decision-making. Not only major, but also smaller, everyday decisions are made with regard to our SERVUS ZUKUNFT! sustainability program.
Determination & perseverance
• Sustainable projects are tackled together as a team, with determination, a plan and a goal. Once measures have been set in motion, we check whether there is room for improvement and adapt the next run accordingly.
Openness
• For us, sustainability means being open to new ideas. We embrace and test new ideas in a smaller environment before redesigning and optimizing work processes.
Courage & attentiveness
• Courage means having a positive outlook on change, even if there may be some uncertainties beforehand.
• Mindfulness in dealing with our economic and personal resources, our guests and our planet guide us in our actions.
Tell us about your ideas for SERVUS ZUKUNFT!
servuszukunft@verkehrsbuero.com
Tell us about your ideas for SERVUS ZUKUNFT!
+43 1 588 00-700 | hospitality@verkehrsbuero.com
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